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As per Dubai Health Authority (DHA ) circular SN 04/2019, all member records need to be validated through Dubai Health Care Post Office (DHPO) eClaims link before issuing the policy. DHA will validate member details with General Directorate of Residency and Foreigners Affairs (GDRFA) Dubai records using Date of Birth, Nationality, Gender and Reference ID (Visa File number for expats, Passport number for diplomats and GCC Nationals, Emirates ID for UAE Nationals and Birth certificate for new born (born in UAE)). This change is applicable for all transactions processed after 1st October 2019

For UAE Nationals the details should match Emirates ID.
For GCC Nationals and Diplomats without visa, details should match passport
For Expats the details should match with visa
For new born (born in UAE) without passport, visa or Emirates ID, please upload birth certificate copy in place of visa on our portal.

We look forward to helping you and your loved ones a healthier life.

In case of any queries kindly email us on or call our toll free number 800 SUKOON (785666)